1. Start with the matters your Laramie firm is prepared to review
Bosseo describes Video Intake as a guided survey built around a firm’s practice areas. Its public product text says the flow can qualify inquiries by case type, urgency and fit, and that each practice area can have its own question path. That makes your internal matter definition the first implementation decision. A firm serving Laramie and Albany County should identify which geographic questions are legally and operationally relevant to its own work rather than treating the city population as evidence that every practice area needs the same path.
Recommended approach
Bring a current list of practice areas, accepted matter types, exclusions and service-area rules to the consultation. Ask how those distinctions would be represented in the visitor journey, and decide which inquiries should be declined, reviewed manually or sent to a lawyer or intake owner.
