Will Automation replace our CRM or case-management system?+
Bosseo’s public Automation page says it connects existing systems rather than replacing them. Your exact tools and connection method should be confirmed in consultation.
Which tools can Bosseo connect?+
Bosseo publicly names Clio, MyCase, Filevine, PracticePanther, Smokeball, Lawmatics, HighLevel, Zapier and APIs as examples. Ask Bosseo to confirm the connection for your firm’s exact stack.
Can automation decide whether we should accept a case?+
No such claim is made here. Automation can be reviewed for logging, tagging, routing, tasks and follow-up; your firm should retain responsibility for conflicts, legal judgment, representation decisions and escalation.
What should happen when an inquiry arrives outside office hours?+
Your firm can review an after-hours path that records the inquiry, assigns ownership and sends an approved acknowledgment or follow-up. The appropriate message, timing and escalation should be set by your firm.
Can follow-up be different for different matter types?+
Bosseo’s public page describes follow-up sequences by case type. The consultation should determine which matter distinctions, channels, wording, timing and stop conditions are appropriate for your practice.
Does Automation guarantee more leads or signed cases?+
No. The available product information describes workflow connections and measurement events, not guaranteed leads, cases, revenue or legal outcomes. Search automation also does not guarantee crawling, indexing or visibility.