1. Replace “How did you hear about us?” with a journey record
A prospective client may visit more than once before contacting your firm. A remembered answer such as “Google” does not identify the referring source, the landing page, the device or the earlier sessions that preceded the inquiry. Bosseo describes Lead Attribution as capturing the channel, referrer, landing page, device and session detail, then attaching intake answers to the journey. For a firm serving Troy and St. Croix County, that distinction matters because a local inquiry should be evaluated by what actually happened on the firm’s properties—not by the town’s population or an assumed local preference.
Recommended approach
Ask in a review whether your current records preserve the first visit, later sessions and contact event together. Then decide which fields your attorneys need to see before treating an inquiry as qualified. Do not treat an unattributed lead as evidence that a channel failed; treat it as a measurement gap until the journey can be examined.
