Turn Tomah inquiry paths into identifiable journeys
A firm serving Tomah may receive an inquiry after a visitor has used more than one touchpoint. Bosseo’s public Lead Attribution page describes a journey record that can include the channel, referrer, landing page, device and sessions before contact. It also describes connecting intake answers to that journey. This matters because a visitor’s first remembered answer may not identify the page or channel that influenced the eventual inquiry.
Recommended approach
Review whether your current records preserve the original path to a Tomah-related inquiry, rather than only the last contact method. In a consultation, ask to see how a journey would be associated with the matter type and intake information your firm already collects. Treat any example journey as illustrative until it is evaluated against your own site and intake tools.
