What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions one at a time, with paths organized around practice areas and qualification considerations such as case type, urgency and fit.
How is it different from a contact form?+
A contact form usually asks a visitor to enter basic contact details and an open-ended description. Video Intake is presented as a structured, guided experience intended to collect more defined answers before the firm reviews the inquiry.
Can my firm choose the questions?+
Bosseo’s public page says flows are built around a firm’s practice areas. During evaluation, ask which questions, branching rules, weighting and wording your firm can control, and which changes require Bosseo’s involvement.
Where do completed inquiries go?+
Bosseo says completed inquiries can be delivered with answers attached and describes inbox, CRM and case-management delivery in its product text. Confirm the specific destination, connection, permissions and follow-up scope for your firm before making a decision.
Is Video Intake appropriate for every Richland Center visitor?+
No product should be assumed to suit every visitor. Review whether your audience can use the proposed experience, whether an alternative contact method is needed and how your firm will handle sensitive or urgent matters. The city’s population estimate cannot answer those questions.
What should we measure after implementation?+
Start with measures your team can record consistently: survey starts, completions, incomplete stages, matter-type distribution, review time, contact attempts and dispositions. Add downstream measures only when your firm has a reliable and appropriate way to record them.
