Set the geographic scope before reading the numbers
A local dashboard is only useful when its geography is explicit. Richfield village is recorded separately from Washington County, so a report should not silently treat the village, the county and the wider Wisconsin market as interchangeable. The ACS estimate identifies 11,755 residents in Richfield village, not the number of households seeking counsel or the number of prospective clients. For your firm, the practical question is which service-and-location targets should be tracked as Richfield, which should be tracked at the Washington County level, and which should remain outside the local view.
Recommended approach
Ask Bosseo to show how location labels are defined for your account before you interpret a trend. Agree on whether a call or form is associated with the place searched, the person’s stated location, the service page visited, or another rule. Keep those definitions visible to the people who review the dashboard.
