Will AI Answering replace our front desk?+
Bosseo describes the system as a backstop. Calls go to your team first, and the AI steps in when nobody answers within 20 seconds. Confirm the exact routing and timing for your phone setup before proceeding.
What information does the system capture?+
Bosseo says it captures case details and caller contact information, and delivers a transcript and case summary. Its public page gives examples including case type and timeline. Your firm should decide which questions are appropriate and confirm the final configuration.
Can it handle current-client calls as well as new inquiries?+
Bosseo describes classifications for Potential New Client, Current Client and Other. Review how current-client calls should be identified, routed and escalated under your firm’s procedures.
Where do the transcript and summary go?+
Bosseo states that transcripts, summaries and caller information can be delivered to your inbox or case-management system. Confirm the destination, permissions, retention practices and any technical requirements during the consultation.
How many calls can it handle at once?+
Bosseo’s public page states that the system handles up to 20 simultaneous calls. That capacity does not predict your firm’s call volume. Compare it with your own records and ask how the selected setup handles your phone environment.
How should a Racine firm measure whether it is working?+
Use your own baseline: unanswered calls, voicemail activity, callback timing, classifications, consultations and dispositions. Review those measures over an agreed period. No product page claim should be treated as a guaranteed conversion, case or revenue result.
