1. Match the intake path to the work you accept
Bosseo describes Video Intake as a guided video survey that can qualify an inquiry by case type, urgency and fit. Each practice area can have its own question path, and the survey can be weighted toward the work your firm wants to grow. That is more useful than asking every Prairie du Chien visitor the same open-ended question, especially when your firm handles materially different matters. A personal-injury inquiry may require a different first explanation than an estate-planning inquiry. The city’s relationship to Crawford County also gives you a clear geographic boundary to review: decide whether the same qualification path applies to people contacting you from elsewhere in the county or whether location changes ownership or eligibility.
Recommended approach
List the matters you accept, decline or refer. For each, identify the first facts your team needs, the urgency threshold, the person who owns the next response and any Crawford County or other service-area rule that affects routing. Do not treat Prairie du Chien’s population as proof that any practice area needs more intake capacity.
