What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey embedded on a law firm’s website. Visitors answer questions organized around the firm’s practice areas, and the inquiry can be qualified by case type, urgency and fit before it reaches the team.
How is Video Intake different from a contact form?+
A contact form typically asks a visitor to enter basic contact details and describe the matter in a text box. Bosseo presents Video Intake as a guided, one-question-at-a-time experience that collects structured answers for the firm to review.
Can a New Berlin firm choose which matters the path addresses?+
Bosseo’s public page says each practice area can have its own question path and that qualification can be weighted toward selected work. Your firm should decide the accepted, declined and escalated categories during consultation.
Where do completed inquiries go?+
Bosseo says completed intakes can be delivered to the team with answers attached and tagged by case type. The exact destination, routing rules and any CRM or case-management connection should be confirmed for your firm’s setup.
Will Video Intake replace a phone or emergency contact option?+
It should not be treated as a substitute for every contact route. Decide which phone, email or other option remains available, and make urgent or time-sensitive instructions clear in a way that fits your firm’s procedures.
What should we measure before deciding whether it helps?+
Review starts, completions, answer quality, response ownership, response handling, accepted or declined inquiries and whether consultations are appropriate. Avoid treating New Berlin’s population estimate as a forecast of submissions, cases or revenue.
