What does the ROI Dashboard publicly describe tracking?+
Bosseo’s public product text describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, forms, video intakes, lead classifications, case types, source attribution, reviews and trends over time. The consultation should establish which measures apply to your firm and how they would be defined.
Can the dashboard prove that a Middleton search produced a signed case?+
Not from a ranking or call count alone. Ask how source attribution and matter records would be reconciled, and define what evidence your firm requires before treating an inquiry as a retained matter or revenue event.
How should we separate Middleton from Dane County?+
Treat them as different geographic labels. Middleton is recorded as a municipal town in Dane County. Decide which location is attached to a search target, contact or matter, and do not use the town’s population estimate as a forecast of demand.
Who should have access to recordings and transcripts?+
That is a firm decision. Bosseo’s public page says partners, office managers and intake leads can have access, but your firm should ask whether access can be limited by role and how it is changed or removed. Review privacy and professional-responsibility questions with the appropriate adviser.
Does a live dashboard establish a particular uptime or recovery level?+
No such level is established by Bosseo. Ask about data recovery, retention, missing records, correction handling and update behavior, then document the standards your firm needs before relying on the dashboard.
Can Bosseo show whether a case type is producing useful inquiries?+
The public page says leads can be tagged by case type and displayed in breakdowns. Whether that supports a useful business conclusion depends on your definitions, classification accuracy and connection to your own matter records. Review those conditions before drawing conclusions.