1. Define the geographic view before judging performance
A Middleton firm may serve clients in the town, elsewhere in Dane County, across a broader metropolitan area or throughout Wisconsin. Those are different geographic scopes, and the dashboard should not blur them. Bosseo’s public product text describes city data, tracked service-and-city targets and questions about which cities produce calls. That makes geographic definitions an important part of the consultation. Decide whether a report should distinguish Middleton from Dane County and from any wider service territory. Do not treat the town’s population estimate as proof that a particular practice area has demand or that a marketing channel will generate matters.
Recommended approach
Bring a written service-area list to the review. Ask how the dashboard would label location, how a caller’s location would be recorded, and how you would compare a Middleton inquiry with an inquiry from another Dane County community. If the firm serves Wisconsin statewide, decide whether local and statewide views belong in separate decision panels.
