1. Start with the geographic boundary your firm actually serves
Lake Wisconsin is recorded as a CDP with relationships to Columbia County and Sauk County. That relationship matters when you decide what a visitor should be asked about location, court connection, incident location, residence or service eligibility. It does not establish that every Lake Wisconsin visitor is a prospective client, that either county should receive the same routing treatment, or that the population estimate proves demand. Video Intake can be evaluated as a way to collect the location facts your firm uses in its own screening rules.
Recommended approach
Before adopting a flow, write down the geographic conditions that make an inquiry appropriate for your firm. Decide whether the visitor should identify a county, municipality, incident location or another service boundary. Keep the language understandable to someone who knows Lake Wisconsin but may not know which county relationship matters to your practice. Review how an inquiry is handled when the location is outside your service area rather than sending every submission directly to a calendar.
