Does AI Answering replace our front desk?+
Bosseo’s public description says the firm’s team gets the first ring and the AI steps in when nobody answers within 20 seconds. Review how that team-first arrangement would fit your phone system and responsibilities before deciding.
What information does the system capture?+
Bosseo says it captures case details and contact information, and provides a transcript and case summary. Your firm should approve the specific questions, categories and boundaries before use.
Can it distinguish new inquiries from current-client calls?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Confirm how those labels would map to your firm’s ownership, escalation and record-handling rules.
Where do the call records go?+
The public description says transcripts, summaries and caller information can be delivered to an inbox or case-management system. Confirm the destination, configuration, permissions and retention terms relevant to your firm.
How should we handle urgent calls?+
Define your own urgent-call criteria, owner, backup and escalation route. Bosseo describes urgency being surfaced in the transcript and summary, but your firm must decide what action follows and whether a matter can be accepted.
How do we decide whether it is working?+
Review observed answer status, classification accuracy, required-field completeness, time to human review, follow-up status and any later firm-defined outcome. Do not use Hobart’s population estimate as a proxy for calls, leads, cases or revenue.
