Start with the matters your Dodgeville firm wants to review
Bosseo’s public Video Intake description says the guided survey can be built around a firm’s practice areas and can ask about case type, timing, fit and urgency. That makes the first implementation question specific: which inquiries should receive a consultation, which need more information, and which are outside your scope? A Dodgeville firm may serve clients in the city, elsewhere in Iowa County or beyond, but the Census relationship between Dodgeville and Iowa County does not determine your service territory. Define that territory from your own engagement rules rather than from population alone.
Recommended approach
List each practice area you want the intake to distinguish. For every area, identify the facts that determine fit, the facts that require escalation and the outcome for an inquiry outside your scope. Review whether location should be an intake question and how an answer should affect routing.
