1. Define what the dashboard calls a lead
The public Bosseo description separates Potential New Client, Current Client and Other contacts. It also describes case-type tagging and rollups. That distinction is important for a firm serving Delafield and Waukesha County because a call from an existing client, a vendor inquiry and a prospective matter should not be treated as equivalent evidence. The dashboard page states that calls are transcribed and tagged, while forms and video intakes can be counted alongside calls. Before relying on a total, ask which contact categories are included, how spam is handled and whether the case-type labels match the practice areas you actually accept.
Recommended approach
Use the consultation to write down the proposed lead definition, excluded categories, case-type vocabulary and rules for correcting a classification. Ask to review representative records without assuming that every inquiry becomes a matter or that every matter can be attributed to marketing.
