Start with the journey, not the client’s memory
A caller may remember a search engine, a recommendation or a website without remembering the page or path that led to contact. Bosseo’s public Lead Attribution page describes records containing the channel, referrer, landing page, device, session detail and intake answers. That is more specific than a manually entered “how did you hear about us?” field. For a firm serving Beloit, the useful question is not whether the city’s population guarantees opportunity. It is whether your records can distinguish an inquiry connected to Beloit from one connected to another service area, and whether the path can be reviewed without relying on recollection.
Recommended approach
Ask Bosseo to show how a lead journey would be identified across the geographic areas your firm actually serves, including Beloit and Rock County. Decide which locations, practice areas and intake fields should be visible to the people who review new matters.
