Does AI Answering replace our front desk?+
Bosseo’s public page describes a team-first model. Calls go to your team first, and AI answers when nobody picks up within 20 seconds. Review the routing details for your phone setup during a consultation.
What does the system provide after a call?+
Bosseo states that the system provides a full transcript, a case summary and caller information, delivered to an inbox or case-management system. Ask which destination and fields would apply to your firm.
Can it handle more than one call at a time?+
Bosseo states that AI Answering can handle up to 20 simultaneous calls. That is a published capacity statement, not a prediction of your Antigo call volume or a promise about your results.
How are calls categorized?+
The public product description says calls are classified as Potential New Client, Current Client or Other, and that conversations receive case-type tags. Your firm should review the categories and decide how staff will act on them.
Can AI Answering identify an urgent legal matter?+
Bosseo says urgency can be surfaced in the transcript and summary. Your firm remains responsible for defining urgency, reviewing the information and deciding how to respond. The system should not be treated as legal advice or a substitute for attorney judgment.
What should an Antigo law firm prepare before a consultation?+
Prepare your current phone-routing map, service-area boundaries, intake questions, escalation rules and preferred destination for call information. Also identify how you want to review classification, summary quality and follow-up.