1. Start with the journey, not the caller’s memory
A prospective client may remember only that they found the firm on Google. That answer does not identify the referring source, the page that earned the visit, or whether the person returned before contacting the office. Bosseo’s public Lead Attribution description says the record can include channel, referrer, landing page, device and session detail. It also describes intake answers being attached to the journey. For an Oak Hill practice serving Fayette County, the review should distinguish the firm’s actual service area from the city where a visitor happened to be located or where a page was viewed.
Recommended approach
Ask Bosseo to show how an Oak Hill inquiry is represented from first visit through contact. Review whether the record separates Oak Hill, Fayette County and any broader West Virginia service area that the firm intentionally serves. Do not treat the city’s population as evidence that a particular matter type or channel will produce inquiries.
