What is Bosseo Video Intake?+
Bosseo describes Video Intake, called CLIONT on its public page, as a guided video survey that lives on a law firm’s website. Visitors answer questions about their situation, and the inquiry is qualified by case type, urgency and fit before reaching the firm’s team.
How is it different from a contact form?+
A contact form generally asks a visitor to provide basic contact information and a written description. Bosseo presents Video Intake as a structured, video-guided path with questions organized around the firm’s practice areas. The firm should still decide whether that experience suits its visitors and accepted matters.
Can a Dunbar firm use different paths for different practice areas?+
Bosseo’s public description says each practice area can have its own question path. A Dunbar firm should bring its actual accepted matter types, Kanawha County service boundaries and review rules to the consultation so the proposed paths reflect its policy rather than assumptions about local demand.
Does submitting a Video Intake mean the firm has accepted the matter?+
No conclusion about representation or acceptance should be drawn from a submission. The intake is an information and qualification step. Your firm should define its own review, response, escalation and engagement procedures before using the experience.
Where do completed inquiries go?+
Bosseo says completed inquiries arrive with answers attached and describes delivery to an inbox, CRM and case-management system as part of its public product description. Confirm the exact destination, fields, routing and follow-up scope for your firm before making a decision.
Is Video Intake suitable for every website visitor?+
The public page describes the widget as mobile-first and video-guided, but it does not establish that every visitor will use or be able to use it. Review accessibility, device experience, privacy and an alternative contact route with Bosseo and your firm’s own team.
