What is Bosseo Video Intake?+
Bosseo describes Video Intake, called CLIONT on its public product page, as a guided video survey on a law firm’s website. Visitors answer questions one at a time, with the flow organized around case type, urgency and fit before the inquiry reaches the firm.
How is it different from a contact form?+
A contact form generally asks a visitor to provide basic contact details and describe the issue in an open text field. Bosseo’s described approach uses a guided, branching survey and delivers the completed answers with the inquiry. Whether that is better for your firm depends on your questions, review capacity and follow-up path.
Can a West Richland firm use different paths for different practice areas?+
Bosseo’s public page describes a separate question path for each practice area. During a review, your firm should confirm which paths are appropriate, what questions can be changed, and how a West Richland or wider Benton County location check affects routing.
Does Video Intake replace a lawyer or an intake reviewer?+
No conclusion that it replaces professional judgment should be drawn from the product description. The product can organize visitor answers and support qualification, but your firm still needs a responsible person to review submissions, handle exceptions and decide what response is appropriate.
What should we ask about accessibility?+
Ask how the proposed flow supports captions or transcripts, keyboard use, readable content, error recovery and visitors who cannot or do not want to use video. Confirm whether a non-video contact route remains available and test the experience before publishing it.
Where do completed intakes go?+
Bosseo’s public page says completed inquiries can be delivered with answers attached and describes inbox, CRM and case-management delivery through its ecosystem. Confirm the exact destination, fields, permissions, routing, error handling and follow-up scope for your firm before relying on that workflow.
