1. Set the geographic boundary before reading the numbers
Sultan and Snohomish County are not interchangeable reporting areas. A dashboard can be misleading if a call from elsewhere in Washington is treated as Sultan activity, or if a countywide matter is presented as city-specific. The Census record identifies Sultan as a municipality in Snohomish County, with an estimated population of 6,116 for 2020–2024. Bosseo’s public ROI Dashboard description says firms can review which cities produce calls and can see city data alongside case-type information.
Recommended approach
Before implementation, write down whether your firm wants separate reporting for Sultan, Snohomish County, Washington and any metropolitan area it serves. During the consultation, ask how a city is assigned to a lead, what happens when a caller gives no location, and whether one matter can be associated with more than one service area.
