1. Start with the bottleneck, not a feature list
Generic software often makes a firm adapt its process to the product. Bosseo describes Custom Software as a way to build around your workflow and gives examples such as client status portals, intake tools and internal dashboards. The useful starting point for a Snoqualmie practice is therefore a local operating question: where does work enter the firm, and where does it become manual? Your answer may involve matters handled in King County, inquiries arriving through your website or an internal process that does not depend on geography at all. Do not treat Snoqualmie’s population estimate as proof that a particular tool is needed. Use it only to keep the discussion grounded in the municipality and county relationship your firm serves.
Recommended approach
Write down one process in plain language, such as “someone at the firm re-enters each consultation into more than one system.” Ask Bosseo to test whether a small custom build is more appropriate than an existing product, and define what the tool must accomplish before discussing expansion.
