1. Replace “How did you hear about us?” with a journey record
A client’s answer may be incomplete even when it is sincere. Someone may remember Google but not the particular service page, referral, advertisement, or return visit that preceded the call. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device, and sessions before contact, then attaching intake answers to the journey. That creates a more useful record than a manually entered source field. For a firm serving SeaTac and elsewhere in King County, the decision is whether the record identifies the service and source combinations that actually deserve review—not whether SeaTac’s population can be treated as evidence of demand.
Recommended approach
Review a sample of your current intake records and identify where source information is missing, vague, or disconnected from case type. In a consultation, ask how web inquiries and calls would be joined to the journey and how your firm would distinguish a remembered source from a recorded path.
