1. Replace “How did you hear about us?” with a fuller journey
A client’s recollection is not the same as a recorded marketing path. Bosseo describes Lead Attribution as connecting the channel, referrer, landing page, device and prior sessions to a lead’s intake answers. Its public page also says calls can join the same journey. That gives a Pacific firm a more useful way to review whether an inquiry first reached a service page, returned later or contacted the office by phone. The relevant geographic decision is not whether Pacific’s population implies demand. It is whether your records can distinguish matters associated with Pacific from work connected to the wider King County and Pierce County service area, using the geography your firm actually serves.
Recommended approach
Decide which geographic fields belong in your intake and matter records, then review whether the attribution record can be read alongside them. Keep the location distinction explicit: Pacific city, King County and Pierce County are not interchangeable labels.
