Does AI Answering replace our front desk?+
Bosseo’s published workflow says the firm’s team receives the first ring and the AI steps in when nobody answers within 20 seconds. It is presented as a safety net for unanswered calls, including after-hours, weekends, holidays and overflow—not as a replacement for your front desk.
What does the system capture?+
Bosseo says the answering experience captures case details and caller information, including case type and timeline, and provides a transcript and case summary after the call. Your firm should approve the exact questions and boundaries for its practice.
How many calls can it handle at once?+
Bosseo’s public AI Answering page states that the system can handle up to 20 simultaneous calls. That is a stated capacity, not a forecast of your firm’s call volume or a guarantee that every phone-system configuration will behave identically.
Where do transcripts and summaries go?+
The published page says they can be delivered to your inbox or case-management system. Confirm the destination, access controls, record ownership and implementation requirements for your firm before making a configuration decision.
Can the system identify new-client calls?+
Bosseo says calls are classified as Potential New Client, Current Client or Other, and that conversations can receive case-type tags. Your team still needs to review whether a matter is within scope, how urgent it is and who should respond.
What should we bring to a consultation?+
Bring your current phone-routing outline, accepted practice areas and jurisdictions, staff ownership rules, preferred record destination, escalation decisions and the measurements you already use. A consultation can then focus on fit rather than assumptions about Mukilteo demand.
