What does the ROI Dashboard describe tracking?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, inbound calls, call transcripts, call tagging, forms and intakes, case-type breakdowns, source attribution, review metrics and trends. Ask which items apply to your proposed scope and how each is defined.
Can it prove that a Fife search produced a signed case?+
Not from a location label or ranking alone. A useful review must distinguish visibility, contact, qualified lead, consultation, signed matter and revenue. Ask how the dashboard connects to your firm’s matter records and where manual confirmation is required.
Can Fife and Pierce County be reported separately?+
They should be treated as separate geographic concepts. Fife is recorded as a municipality in Pierce County. Ask how the dashboard identifies a target location, caller location, page location and matter location before relying on geographic comparisons.
What should we ask about calls and transcripts?+
Ask how calls are logged, transcribed, tagged by case type and classified; how incorrect classifications are corrected; and how recordings and transcripts are accessed, retained and protected. The public page describes these capabilities but does not establish your firm’s specific configuration.
Can our whole team use the dashboard?+
Bosseo’s public page says selected firm members can receive access. Confirm the roles, permissions, administrative controls and credential-recovery process your firm needs. Do not assume every user has the same access or that your preferred policy is automatically supported.
Is a ranking increase enough to change our budget?+
No. A ranking is one signal. Review it alongside qualified contacts, practice-area fit, intake handling, matter progression and verified financial records. Use the consultation to define the evidence threshold for budget decisions rather than relying on a single metric.