What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. Visitors answer questions one at a time, with paths organized around practice areas and information such as case type, urgency, and fit.
Can the intake distinguish Burien from the rest of King County?+
The service-area distinction must be defined with your firm. During review, you can decide whether the flow should ask for city, county, or another service boundary and what action follows each answer. Burien’s relationship to King County does not by itself determine your firm’s coverage.
Can we choose the case types and questions?+
Bosseo’s public product text says flows are built around a firm’s practice areas and that each practice area can have its own question path. Your firm should approve the questions and the decision each answer supports.
Does a completed intake mean the visitor has a case?+
No. A completed intake is information for your firm’s review. It is not a legal determination, a promise of representation, or proof that an attorney-client relationship exists. Your own notices and review rules should explain the next step.
Where do completed intakes go?+
Bosseo says completed inquiries can be delivered with answers attached, tagged by case type, and routed through the firm’s chosen workflow. The exact destination, permissions, notifications, and any connection to other systems should be confirmed for your firm before implementation.
How should we evaluate whether Video Intake is working?+
Define and review events such as starts, completions, reviewable inquiries, response paths, scheduled consultations, and retained matters. Compare those categories by practice area and, where useful, Burien versus other service areas. Do not use the Burien population estimate as a substitute for intake evidence.
