What does Lead Attribution show?+
Bosseo describes a lead record that can include channel, referrer, landing page, device, session detail and intake answers. Bosseo also describes connecting calls and tracking outcomes through consultation and signed case. Ask how each item would appear in your firm’s setup.
Can it distinguish Bothell inquiries from inquiries elsewhere?+
The city’s recorded county relationships are King County and Snohomish County, but geography must come from the information your firm collects and the labels it chooses. Ask how Bothell, those counties and other service areas would be represented and reviewed.
Does attribution prove that a source caused a case?+
No. A journey shows recorded interactions and outcomes; it does not by itself prove causation. Review the record alongside intake quality, attorney judgment, timing and other marketing or referral activity.
Can phone calls be included?+
Bosseo’s public description says calls can join a web journey, including call information, a case-type tag and the web session that produced the call. Confirm how this would work with your phone process, transfers, missed calls, consent practices and access controls.
Do we need to change how staff asks for the source?+
Bosseo says its attribution runs behind the scenes and does not require staff to manage UTM spreadsheets or rely on a remembered “how did you hear about us?” answer. Still, review your intake process and confirm what staff must do when information is incomplete or needs correction.
How should we evaluate the ROI Dashboard connection?+
Ask to see how journey-level detail rolls into the described ROI Dashboard, how channels and case types are grouped, when outcomes update and how unresolved records appear. Treat dashboard totals as dependent on the definitions and data your firm uses.