What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, with the flow organized around the firm’s practice areas and qualification needs. The public product page describes capture of case type, urgency and fit.
Is Video Intake a replacement for attorney review?+
No conclusion about representation should be delegated to a survey. Video Intake can structure and route information, but your firm should define the human review, escalation and follow-up decisions required by its practice and obligations.
Can the intake distinguish Alderwood Manor from other locations?+
That should be specified in the question and routing design. Alderwood Manor is a CDP in Snohomish County, Washington. Ask Bosseo to confirm how location answers can be captured and used for routing in the proposed configuration.
Can our firm choose the questions?+
Bosseo’s public page says flows are built with the firm, practice area by practice area. During consultation, bring the facts your team needs, the questions it should avoid, and the conditions that require human review.
Where do completed inquiries go?+
Bosseo states that completed intakes can arrive with answers attached and describes delivery to an inbox, CRM and case-management system, along with routing and follow-up automation. Confirm the exact destination, fields, permissions and connections available for your firm before making a decision.
How should we judge whether it is working?+
Define and review operational measures such as starts, completions, routing accuracy, response ownership, reviewed inquiries, consultations and accepted matters. Do not treat Alderwood Manor’s population estimate as evidence of demand, and do not assume a submission is a lead, case or source of revenue.