1. Make the unanswered-call rule explicit
Bosseo’s public product description says calls go to your team first and that the AI answers when nobody picks up within 20 seconds. For a firm serving Wolf Trap in Fairfax County, that distinction matters: the system is described as a backstop rather than a replacement for the front desk. Your evaluation should identify which numbers, practice areas and call windows need that backstop. Do not use Wolf Trap’s population estimate as a proxy for missed calls. Review your own call records instead, including calls that arrive outside office hours, during lunch, on holidays or while staff are already speaking with someone.
Recommended approach
Ask Bosseo to walk through the 20-second handoff using your existing call-routing arrangement. Decide which calls should remain with staff, which should move to AI Answering, and who owns the callback when the AI captures a potential new client, current client or other call.
