1. Replace a remembered source with a documented journey
A prospective client may visit more than once or use more than one channel before contacting a firm. The Bosseo page describes records containing the channel, referrer, landing page, device and session detail, with intake answers attached. It also describes phone calls joining the same journey. That gives a Vienna firm a more precise review question: can you distinguish a visit to a Vienna-focused page from a later return through another path, rather than treating every contact as “Google” or “referral”? Vienna’s relationship to Fairfax County should also be explicit in the review. A firm may want to know whether a journey began on a page about Vienna, Fairfax County or another service area, without treating the town’s population as evidence that any page generated demand.
Recommended approach
Ask Bosseo to show how one inquiry is represented from first recorded visit through contact. Confirm which geographic page, channel and referrer fields are available, and decide whether those fields match the way your firm defines its service area.
