1. Start with the geography your firm actually serves
The 2020–2024 ACS five-year population estimate is 11,780, with a margin of error of 893. Your automation design should therefore be based on the service area and intake sources you can document, such as Stuarts Draft, the rest of Augusta County, or other Virginia locations your firm intentionally serves.
Recommended approach
List the locations your firm accepts matters from, then attach each intake source and routing rule to the appropriate service area.
