1. Define what “ROI” means for your Roanoke practice
The public ROI Dashboard description connects rankings, calls, leads and matters, with leads and matters organized by case type. That creates a useful starting point, but a managing partner still needs to decide which outcomes count. A call is not automatically a potential new client, and a lead is not automatically a signed matter. The dashboard text distinguishes Potential New Client, Current Client and Other, and describes case-type tagging. Ask how those definitions would apply to your intake rules. Roanoke city is a municipality with a 2020–2024 ACS five-year population estimate of 98,355. That figure describes the city’s population; it does not establish demand, search volume, case volume or revenue. Use it to define the geographic boundary for your review, not to predict performance.
Recommended approach
Bring your practice-area categories and current intake terminology to the consultation. Agree in writing which events are counted as contacts, qualified leads, matters and revenue, and identify any step the firm must confirm manually.
