Start with the geographic definition your firm will actually use
That distinction matters when you decide what a location field means. A dashboard might display a city, a county, a service area or a page target, but those labels are not interchangeable. A Lake Ridge record should not automatically be treated as a Prince William County record, and neither should be presented as proof that an inquiry came from a particular place unless the underlying information supports that conclusion.
Recommended approach
Ask Bosseo to show how geographic labels are defined in the dashboard, how location information enters a record, and how your team can distinguish Lake Ridge from Prince William County when reviewing a source or case-type trend. Agree in writing which geographic views are for reporting and which are suitable for operational decisions.
