What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, with paths organized around practice areas and information such as case type, urgency, and fit.
Can Video Intake be used for visitors from Chantilly and Fairfax County?+
It can be reviewed for that service area, but your firm must decide how location affects routing and eligibility. Chantilly is a census-designated place recorded in Fairfax County; that geographic fact does not determine whether a matter is within your firm’s jurisdiction or accepted work.
Can our firm choose the questions?+
Bosseo’s public page says flows are built around the firm’s practice areas and that questions, weighting, and flows can be adjusted. Ask for a consultation-specific explanation of what your firm controls, what Bosseo configures, and how changes are reviewed.
Where does a completed inquiry go?+
Bosseo says completed inquiries can be delivered with their answers attached and describes routing to an inbox, CRM, and case-management system. Confirm the exact destinations, connections, permissions, and responsibility for your firm before implementation.
What if a visitor has an urgent problem or is outside our service area?+
Define that route before publishing the experience. The intake should tell visitors what an online submission does and does not establish, identify an appropriate urgent-contact instruction where needed, and send uncertain or out-of-area inquiries for the review your firm chooses.
How should we judge whether Video Intake is working?+
Track operational measures you can define consistently, such as completed and incomplete submissions, routing accuracy, follow-up status, consultations, and later matter outcomes. Do not treat the Chantilly population estimate, an intake completion, or a qualification label as proof of demand, legal merit, or revenue.
