1. Start with the workflow your Bull Run firm actually follows
A custom build should begin with a process, not a feature list. Bosseo’s public Custom Software page describes discovery around the firm’s actual workflow and gives examples such as a speed-to-lead tool, a client status portal and a referral fee tracker. That makes the first decision concrete: identify the repeated handoff, re-entry task or status question that consumes attention in your Prince William County practice. Do not treat Bull Run’s population estimate as proof that a particular legal process is common or that a build will pay for itself.
Recommended approach
Map one workflow from its starting event to its final record. Record who acts, what information is created, where it is stored, which decision follows and what happens when the normal path fails. Ask Bosseo to explain whether a focused tool is appropriate or whether an existing product is enough.
