Does AI Answering replace our front desk?+
Bosseo’s public description presents it as a backstop. Calls go to your team first, and the AI answers when nobody picks up within 20 seconds. Confirm how that rule would fit your phone system and coverage plan.
Can it answer calls outside normal office hours?+
The public page describes 24/7 coverage, including nights, weekends and holidays. Your firm should still define what callers are told, which matters are urgent and who reviews the resulting records.
What information does the system capture?+
Bosseo says the system can capture case type, timeline and contact details, then provide a transcript, case summary and caller information. Your firm should decide which questions are appropriate for each practice area.
How are calls categorized?+
The public product description lists Potential New Client, Current Client and Other classifications, as well as case-type tagging. Classification should support review; it does not replace conflict checks, legal judgment or an acceptance decision.
Where do transcripts and summaries go?+
Bosseo says they can be delivered to your inbox or case management system and describes CRM and case-management delivery. Ask Bosseo to confirm the specific destination and configuration for your firm before relying on it.
Will Bon Air population data predict how many calls we receive?+
No. The Census estimate describes the Bon Air population and its county relationship. It cannot establish demand, call volume, competition, leads, cases or revenue. Use your own phone records and review process to evaluate operations.
