What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law-firm website. A visitor answers questions one at a time, and the flow is intended to collect information that helps qualify an inquiry by case type, urgency and fit.
Should a Bellwood firm create a separate intake flow?+
Not automatically. Bellwood is a CDP in Chesterfield County, so first decide whether your firm uses one countywide path, a broader Virginia path or different rules for particular locations. A separate flow should exist only when the location changes an actual intake decision.
Can the firm choose the questions?+
Bosseo’s public page says flows are built around a firm’s practice areas and that questions can be developed with the firm. Before proceeding, agree on the questions, answer choices, escalation rules and wording that require your approval.
Where does a completed intake go?+
Bosseo says completed inquiries can be delivered with their answers attached and describes instant delivery and routing in its product text. Ask in consultation what destination and handoff are included for your firm, and identify the person responsible for reviewing each submission.
Does Video Intake replace a phone call or regular form?+
It is described as an alternative to a blank contact form, not as a reason to remove every other contact route. Keep a clear phone or non-video option where appropriate, and decide how those routes share ownership and follow-up.
How should we measure whether it is working?+
Separate starts, completed intakes, qualified inquiries, responses, consultations, engagements and declined matters. Review those measures by practice area and service area when the data is collected consistently. Do not infer demand or results from Bellwood’s population estimate.
