Measure the journey, not the client’s memory
A prospective client may visit more than once, use more than one device or encounter more than one marketing channel before contacting your firm. Asking “How did you hear about us?” may produce an incomplete answer. Bosseo’s public Lead Attribution page describes records that include channel, referrer, landing page, device and session detail, with intake answers attached. For a firm serving Washington city and the wider Washington County relationship, the practical question is not whether one geographic label receives credit. It is whether the firm can distinguish the page, channel and service path associated with an inquiry.
Recommended approach
Review whether your current intake records preserve first-touch and later-touch context, and decide which geography belongs in reporting: Washington city, Washington County, another service area or a combination. Do not treat the city’s population estimate as a forecast of inquiries.
