What does Lead Attribution show for a lead?+
Bosseo’s public description says the journey can include channel, referrer, landing page, device, session detail and intake answers. It also describes connecting calls and tracking outcomes through consultation and signed case. Confirm the available fields for your firm during the consultation.
Can this separate South Salt Lake from Salt Lake County?+
That depends on the geographic fields available in your firm’s records and the reporting scope you choose. South Salt Lake is a municipality recorded in Salt Lake County. Discuss whether you need a city view, a county view or both; do not treat the city’s population estimate as proof of lead demand.
Does attribution work for phone inquiries?+
Bosseo states that phone calls can join the same journey record, with the transcript, case-type tag and web journey connected. Ask how your phone process would be handled and what happens when a call cannot be matched confidently.
Do we need to change how staff ask where a caller heard about us?+
Bosseo says its attribution runs behind the scenes and does not require staff to rely on a “how did you hear about us?” script. Your firm should still review its intake and outcome definitions so staff know how to record qualification and matter status.
How is this different from aggregate analytics?+
Bosseo positions Lead Attribution as connecting a specific lead’s journey and intake information rather than showing only anonymous traffic totals. Ask which systems and fields would be included for your firm before relying on a particular comparison.
Can attribution prove that a channel caused a signed case?+
It can provide a recorded journey and source relationship for review, but no attribution record removes the need for clear definitions and careful interpretation. Review unmatched, duplicate and incomplete records, and do not infer future performance from one case or from population data.