1. Define what a Santaquin lead means before reading the totals
A dashboard number is only useful when the firm agrees on its meaning. Bosseo’s public ROI Dashboard description says contacts can be classified as Potential New Client, Current Client or Other, with leads tagged by case type. That distinction matters in a municipality that sits within the recorded county relationships of Juab County and Utah County. A contact associated with Santaquin may not be a new matter, and a county-level inquiry may not belong in the same reporting view as a Santaquin city inquiry. The population estimate does not solve that classification question.
Recommended approach
Ask Bosseo to review the proposed definitions for geography, new-client status, practice area and matter stage. Decide whether Santaquin should be separated from county-wide service areas in your internal review. Do not treat a larger contact count as a larger legal opportunity until your staff has applied the same classification rules consistently.
