1. Start with the service area, not a generic intake flow
Your firm may serve Roosevelt, other parts of Duchesne County, or a broader Utah territory. Those are different geographic decisions, and a visitor’s location may affect whether an inquiry belongs with your firm. Bosseo’s public Video Intake description says that each practice area can have its own qualification path and that inquiries can be delivered by case type. The public page also describes routing by case type and location, but it does not establish how your firm’s territory would be configured. Roosevelt’s status as a municipality and its recorded relationship to Duchesne County give you a precise starting point for defining that scope; the population estimate does not establish how many people will use the website or need legal help.
Recommended approach
Before adopting a flow, write down the locations you accept, the locations you do not accept, and the cases that require an attorney’s review regardless of geography. Ask Bosseo to show how location questions and routing would appear for a firm serving Roosevelt and Duchesne County. Do not use the city’s population as a forecast for submissions or staffing.
