1. Start with the journey, not the client’s memory
A prospective client may visit more than once, arrive through more than one source and contact the firm by phone rather than by form. Asking “How did you hear about us?” can produce an incomplete answer. Bosseo describes Lead Attribution as capturing the channel, referrer, landing page, device and session context, then attaching intake answers to the lead’s journey. For a firm serving Riverton and Salt Lake County, the useful question is not whether Riverton’s population implies demand. It is whether your records can distinguish a Riverton-related inquiry’s actual path from an individual’s best recollection.
Recommended approach
Review the paths by which your firm currently receives inquiries. Decide which journey details matter for qualification and follow-up, and identify where a remembered source would be too vague to guide a budget or service decision.
