What does Bosseo say the ROI Dashboard tracks?+
Bosseo’s public page describes live keyword rankings, Top 3 and Top 10 counts, SERP features, AI-engine citations, calls, transcripts, call tags, forms, video intakes, case-type breakdowns, source attribution, reviews and trends. Confirm which items apply to your proposed scope.
Can the dashboard prove that Farr West produced a client?+
No conclusion should be assumed from a location label alone. Ask how a record is attributed, what evidence connects a contact to a matter, and how the firm distinguishes Farr West from Weber County or a broader Utah service area.
How should our firm define a lead?+
Use your own written intake rules. Bosseo’s public page describes classifications including Potential New Client, Current Client and Other, but your firm should confirm the definitions, case-type labels, correction process and matter-stage rules before relying on totals.
Who should be allowed to see calls and transcripts?+
That is your firm’s governance decision. Identify authorized roles, access removal, correction rights, recording and transcript handling, and recovery expectations. The public page describes access for firm users but does not establish your firm’s permission or retention policy.
Does a live dashboard guarantee complete or current data?+
No. Bosseo describes continuous collection and ranking refreshes on a tracking cycle, but your consultation should address completeness, refresh timing by data type, duplicates, missing records and correction handling.
Can the dashboard replace our intake or matter records?+
Do not assume that it can. Ask which system remains authoritative for client and matter status, how dashboard records relate to that system, and whether the proposed view supports reporting without changing your legal or operational recordkeeping.