What kinds of custom software can Bosseo build for a law firm?+
Bosseo’s public custom-software page describes client portals, intake tools, internal dashboards, referral trackers and tools that connect parts of a firm’s workflow. The appropriate build depends on the bottleneck, data and systems your firm identifies.
Do I need a requirements document before contacting Bosseo?+
Bosseo says a firm can describe its bottleneck in plain English and that its team will ask questions and scope the build. You should still bring a clear description of the current process, users, records and desired result so the discussion is concrete.
Will a custom tool connect to my existing systems?+
Bosseo describes connections with a firm’s website, intake and dashboard and refers to CRM, case-management and marketing integrations. Compatibility with your specific systems must be reviewed; the public description does not establish every possible integration.
How should my firm evaluate permissions?+
Identify each user role, the records each role may see, the actions each role may take and how access changes when responsibilities change. Include client and outside-user access only if the workflow requires it. Make these rules part of the acceptance tests.
What should we ask about hosting and recovery?+
Ask how hosting, monitoring, backups, restoration, maintenance, incident communication and data access are handled. Bosseo states that it hosts and maintains custom tools, but a particular uptime level, recovery time or security commitment should not be assumed without confirmation.
How do we know whether custom software is worth considering?+
Compare the cost and risk of the current bottleneck with the effort required to change it. Custom software may be worth review when a recurring process does not fit available tools or creates repeated manual work. It may not be appropriate when an existing product already meets the firm’s defined needs.
