1. Start with the bottleneck, not the software category
Bosseo describes Custom Software as software built around a firm’s workflow rather than an off-the-shelf product that only partly fits. Its public examples include client status portals, intake tools and internal dashboards. That makes the first question operational: where does work stall or get repeated? A Wichita Falls firm may serve clients in Wichita County, Clay County or elsewhere in Texas, but the city’s population record does not establish legal demand, case volume or a reason to build a particular tool. It does establish that Wichita Falls city is a municipality with a 2020–2024 ACS five-year population estimate of 102,581, with a margin of error of 59. Treat that as geographic context, not as proof that custom software will produce more matters.
Recommended approach
List the manual task that creates the clearest operational burden. Describe who performs it, what information is entered, where the work pauses, and what a successful result would look like. If an existing product already solves the problem adequately, keep it under consideration instead of assuming custom software is the answer.
