1. Define the geographic view before judging performance
White Oak is recorded as a city in Gregg County, Texas. A dashboard should not blur the city with the county, a broader service area, a metropolitan area, households or individuals. Those are different geographic frames. Before reviewing results, ask which locations are represented in keyword targets, call classifications, lead records and matter reporting. A White Oak firm may want to distinguish activity associated with White Oak from activity associated with other places it serves, but the correct boundaries depend on the firm’s actual service area and data definitions.
Recommended approach
Use the consultation to write a geographic measurement rule. Specify whether a city label refers to the search target, the caller’s location, the landing-page location, the matter’s venue or another field. Require the dashboard review to show how that rule is applied and how ambiguous records are treated.
