Does AI Answering replace our West Livingston law firm’s front desk?+
Bosseo’s public description says the team receives the first ring and the AI steps in when nobody answers within 20 seconds. Discuss your routing rules with Bosseo so the proposed setup matches your staffing and escalation decisions.
What information can the system capture?+
Bosseo says the system can guide a caller through the situation, case type, timeline and contact details, then provide a transcript, case summary and caller information. Your firm should define the required fields and boundaries for each practice area.
How are calls categorized?+
The public product description lists three categories: Potential New Client, Current Client and Other. It also describes case-type tagging. Confirm how those labels would be used in your review and follow-up process.
Can it handle calls when several people call at once?+
Bosseo states that the system can handle up to 20 simultaneous calls. That is a stated capacity, not a forecast of your firm’s call volume. Compare it with your own call records and ask how the proposed configuration handles overflow.
Where do the transcript and summary go?+
Bosseo says the transcript, case summary and caller information can be delivered to your inbox or case-management system. Confirm the destination, access, ownership and follow-up process for your firm.
What should we measure before deciding?+
Start with answer timing, unanswered calls, overflow, completed summaries, classification accuracy, callback completion and inquiry disposition. Keep those observations separate from search visibility, lead volume, signed matters and revenue, none of which can be inferred from West Livingston’s population.
