Start with the bottleneck, not a feature list
Bosseo describes Custom Software as a way to turn a firm’s manually handled problem into a working tool. Examples on its public page include client status portals, intake tools, internal dashboards and referral fee trackers. That makes the first decision operational: identify the repeated task that causes avoidable work or interruptions. It should not be used to justify a build by itself. Instead, use your own workflow evidence: where staff re-enter information, wait for an update, search across systems or depend on a person remembering the next step.
Recommended approach
Bring one concrete bottleneck to the consultation. Describe who performs it, what information is handled, where the work pauses and what a satisfactory result would look like. If the issue is not specific enough to test, it is not ready to define as custom software.
