Make the first website question easier to answer
A visitor who is unsure whether the firm handles a matter may not know what to write in a generic message box. Bosseo describes Video Intake as a website-based guided video survey: the visitor selects an entry point, answers questions one at a time and provides information organized around the relevant case type. For a firm serving Weatherford and Parker County, review whether the opening language clearly explains who the firm serves and which matters belong in each path.
Recommended approach
Map each practice area to a plain-language starting question. Test whether a visitor can understand the next step without guessing what information belongs in the response.
