Does AI Answering replace our front desk?+
Bosseo describes it as a safety net: calls go to your team first, and the AI steps in when nobody answers within 20 seconds. Your firm should confirm the exact routing behavior for its phone system.
What information can the system capture?+
Bosseo states that the system can capture case details and caller contact information, then provide a transcript and case summary. The questions and fields should be reviewed against your practice areas and intake requirements.
How are calls classified?+
Bosseo describes three classifications: Potential New Client, Current Client and Other. It also describes case-type tagging. Your firm should decide how staff use those labels and who reviews each category.
Can it handle calls outside office hours?+
Bosseo presents coverage for nights, weekends, holidays and overflow. Ask for a walkthrough using your actual office schedule, forwarding rules and escalation requirements before implementation.
How many simultaneous calls can it handle?+
Bosseo’s public product page states that the system can handle up to 20 simultaneous calls. That capacity does not establish that your firm needs it; compare the stated capability with your phone records and overflow scenarios.
What should we measure after implementation?+
Track the measures that reflect your own process: unanswered calls, records received, classification accuracy, ownership, callback response, disposition and intake quality. Do not treat Vidor population data as a forecast of calls, leads, cases or revenue.
